Our mission is to become more self-sustainable and our retail arm lies at the heart of this. We have our own Online Charity Store on eBay and our boutique charity shop is situated on Churchfield Road, Ealing. There you can browse for items such as high designer clothing, rare vinyl and collectable books. We are dependent on the generosity of the public and always looking for more donations, so please do take any unwanted items to our store

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WWZ Complex Needs Manager

Contract Fixed term employee Duration (# of months)
32 Contracted Hours Per Week 37.50

Click Here for Job Description

Overview
An exciting opportunity to lead the Women’s Wellness Zone team has presented itself. The WWZ is a service led by Change Grow Live, who are working in partnership with CAPE Mental Health services to provide a one stop shop for women with mental health, offending behaviours, domestic abuse, sexual violence, and substance misuse needs, including women who are involved in street and the off-street sex industry.
Responsibilities
The Project Manager will support RISE’s Deputy Service Manager and Service Manager and WWZ team in the delivery and development of the Women’s Wellness Zone. The Service will provide a range of recovery focused interventions, harm minimisation services, medically assisted recovery including community and inpatient detox, criminal justice interventions, drug & alcohol misuse support, DV/DA, mental health support via CAPE to Women in Ealing to help them reach their goals, improve their wellbeing and place in society. Your remit is to create an ambitious recovery focused culture. You will need to be able to provide a constant stimulus for improving and innovating current service, promoting, and developing its presence within the community and with partnership agencies. In addition, you will be expected to create and facilitate a learning culture for the team. You will have strong, evidence-based leadership and culture change skills, ensuring high quality services are delivered consistently that adhere to best practice guidelines. You will lead a diverse team of staff and have direct line-management / supervisory responsibilities for a range of posts. You will be responsible for addressing performance issues to ensure that contractual output targets are achieved. You will be required to ensure that client data is recorded accurately and produce reports in a timely manner in order that the service meets contractual, administrative, and financial requirements.
Salary Range (pro rata if part time)
CGL points 35 to 38 (£36,873.07 - £39,860.62)
ILW / OLW /Fringe
Inner London Weighting (£3,915.44)
Closing Date 26/2/2023
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Amardeep Sidhu | amardeep.sidhu@cgl.org.uk
 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Share this vacancy on your newsfeed We believe that having diverse people working as part of our team makes us the organisation that we are. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible. The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

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Last updated 6th August 2019

CAPE is committed to protecting your privacy and security.

This policy explains the types of personal information we collect from you, how and why we use your personal data and who we may disclose it to, to ensure you remain informed and in control of your information.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

CAPE is committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a "data controller" for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 ("Data Protection Law"). This means that we are responsible for, and control the processing of, your personal information.

For further information about our privacy practices, please contact us by:

Mail: 3 Montpelier Avenue, Ealing, London W5 2XP

Telephone: 020 8896 2552

Email: info@capeproject.org.uk

Information we collect and why we use it.

Information collected is needed to offer our service.

For the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide.

We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.

Where you have given us your express consent that you are happy for us to share your story, then we may publish it on our blog or in other media.

We will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

We only keep it as long as is reasonable and necessary for the relevant activity.

You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

You have the right to request access to a copy of the personal information that we hold about you. Please make all requests for access in writing, and provide us with evidence of your identity.

You can ask us to change or complete any inaccurate or incomplete personal information held about you.

We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

This website uses no cookies.

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Charity Boutique Volunteers

Community Activities Project Ealing (CAPE) was founded 21 years ago, to meet the needs of individuals living with mental health needs in the local community. Our founding service was a safe place in the form of a Café where people could meet and take up peer support. This service continues to this day. However, over the years we have recognised that we are working with a wide range of needs that have an impact on an individual’s mental health and wellbeing, so we have developed and continue to develop a suite of services, voluntary and training positions to respond to a wide range of needs. We focus on the individual not just the diagnosis, which encourages us to recognise that each person is different and has complex needs and so our response needs to be multi-layered.
CAPE is a growing and thriving charity shop brand. We believe in serving our local community, creating a positive shopping experience for our customers and ensuring our donors know that we are grateful for their support.
We are seeking volunteers who can bring the following:
Great communication skills and love meeting people.
Some retail experience, although not essential as training will be provided.
A love of fashion and an eye for detail.
Ability to pick up large bags and provide light cleaning duties when required.
What we offer: -
A great place to volunteer.
A great team to work alongside. 
20% volunteer discount on donated goods 
Training on site.
If you have a few hours per week to spare and would like to volunteer, please fill out and send the application form.
Application Form

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Our Quality Service Promises to You:

• We support you with respect and understanding.
• We are welcoming and friendly and always do our best to help you.
• We are open, honest, and responsive in all our communication with you.
• We treat you as an individual.
• We value your strengths and lived experiences.
• We work to understand your needs by listening to you and giving you time and space.
• We value your feedback and use it to improve our services.
• We communicate with you in ways that work for you.
• We ensure you have consistency of service delivery.
• We provide you with accurate and up-to-date information.
• We protect your personal information.
• We regularly check how we are doing against our quality service promises.

What We Ask of You (Code of Conduct):

• Be polite and treat our staff and other clients with respect and understanding.
• Let us know if you have any special requirements so that we can provide the right help.
• Actively listen and let others speak in a group setting.
• Do not attend CAPE under the influence of non-prescribed drugs or alcohol.
• Let us know if you no longer wish to access our services so we can use our resources to help someone else in need.
• Provide us with feedback.

Confidentiality:

CAPE is committed to providing you a safe and confidential space. We understand that confidentially is important to people, especially around mental health. To give you the best service possible, we need to record some information about you and may need to share it with others in certain circumstances.

How We Use Your Information:

We use your information to provide a service and/or support to you, check the quality of your services, help you make good decisions about your mental health and to investigate complaints.

We sometimes use anonymous information more generally to:

• Check the quality of support we provide to everyone.
• See how we spend money.
• Plan and manage the services.
• Do not attend CAPE under the influence of non-prescribed drugs or alcohol.
• Train staff and volunteers.
• Carry out research.

Personal information is only disclosed outside CAPE when you have agreed in advance, or in exceptional circumstances such as:

• Threats of or actual violence
• See how we spend money.
• Risk of harm to yourself or others.
• Child abuse or neglect.

What is Data Protection?

Data Protection is an area of law that requires us to handle your Personal Data in accordance with the below principles. It also grants you, the ‘Data Subject’, certain rights in certain situations. Our privacy notices outline in more detail how we handle your Personal Data and what rights you have over that data.
We have a set of policies and standards that all staff and volunteers comply with to ensure we handle your data correctly.

This Means That We:

• Will only use your information fairly, lawfully, and honestly.
• Won’t reuse it and will only use it for the reasons why we need it,
• Will ensure what we have is accurate and kept up to date where we can.
• Will only keep it if we need to and no longer.
• Will look after it so we can keep it secure and protect your confidentiality.
• Will be responsible in our care of it and comply with GDPR regulations.

If you’d like to alter your consent or you have any questions about how we use your data, please inform Mark Nethersole (Operations Lead) at CAPE – mark@capeproject.org.uk or call Cape on 020 8896 2552.

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