Privicy Policy

Last updated 6th August 2019

CAPE is committed to protecting your privacy and security.
This policy explains the types of personal information we collect from you, how and why we use your personal data and who we may disclose it to, to ensure you remain informed and in control of your information.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

CAPE is committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a "data controller" for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 ("Data Protection Law").  This means that we are responsible for, and control the processing of, your personal information.

For further information about our privacy practices, please contact us by:

Mail: CAPE, 239 a/b High Street, Acton, Ealing, London W39by

Telephone: 020 8896 2552


Information we collect and why we use it.

Information collected is needed to offer our service.
For the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide.
We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.

Where you have given us your express consent that you are happy for us to share your story, then we may publish it on our blog or in other media.
We will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you.
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities.
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).
We only keep it as long as is reasonable and necessary for the relevant activity.
You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

You have the right to request access to a copy of the personal information that we hold about you. Please make all requests for access in writing, and provide us with evidence of your identity.

You can ask us to change or complete any inaccurate or incomplete personal information held about you.

We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the  personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

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