Employment at Cape

July 2022

CAPE Shops Ltd Assistant Manager.

Job description

CAPE Shops Ltd Assistant Manager.
CAPE shops Ltd is looking for an Assistant Manager (Part time) to assist in the smooth running of our Charity Boutique.
Job Title: Assistant Manager (Part Time).
Accountable to: Charity Shop Manager
Job Location: Acton, London W3
Hours: 16 hours per week
Salary: £23,000 pro-rata.
Annual leave: 25 days pro-rata.
Probation period: Six Months.
Notice period: One Month.
Applicants should be aware that this role involves manual handling of goods and equipment.

Job Purpose:
Alongside Charity Shop Manager, maximise sales and minimise costs for the shop whilst ensuring that the shop supports and endorses our values and brand as well as raising awareness as much as possible in the local community.
Alongside Charity Shop Manager, manage our eBay store and develop to maximise income and profit from donated goods to ensure the sustainability of CAPE Charity in the future.
To function as Relief Manager alongside CSL Relief Manager to cover annual leave and sickness on an ad-hoc basis paid at an hourly rate.

Duties and Responsibilities
Manage donations and always ensure suitability and adequate levels of stock on the shop floor and on eBay.
Manage unsaleable donations through effective recycling.
Manage gift aid process.
Recruit, manage and induct the volunteer team to develop a high performing team through individual coaching and shop meetings that empower them to deliver and maintain exceptional retail standards, including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing through on-going training and development.
Ensure the shop is a safe, pleasant environment for both customers, and volunteers.
Ensure the organisation's policies and procedures are adhered to and risks fed back to the Shop Manager.
Manage and minimise risks to meet all safeguards in relation to financial procedures, health & safety, and safeguarding.
Ensure the shop premises are secure.
Promote CAPE shop into the community through events and fundraising initiatives.

Experience in the following areas
Retail and sales
Customer service
Recognising stock potential to generate income.
Merchandising, visual displays, shop layouts and window design
Generating highest sales value from donated goods
Ability to sort and process donations.
Handling cash/cashflow systems, electronic tills, card machines and collating financial information
Supervisory experience
Management of Health and Safety for customers and volunteers.

Skills and Attributes
Good interpersonal and communication skills and an ability to relate effectively with all customers, and volunteers.
Ability to coach and motivate a team of volunteers.
Ability to implement effective working practices, policies, and procedures.
Ability to support the team to develop innovative ideas and continuously improve.
Ability to work as part of a team and manage differences constructively, dealing effectively with conflict and valuing diversity.
Strong collaborator, able to achieve results through others.
Understanding of and commitment to equal opportunities policy and practice
Calm under pressure and in emergencies

A fashion background or a love for fashion
Experience of conducting staff appraisals and / or performance development reviews.
Knowledge of Gift Aid
Possess an interest / awareness in fashion trends.
Experience of working in a charity shop.

About CAPE
Community Activities Project Ealing (CAPE) was founded 25 years ago, to meet the needs of individuals living with mental health needs in the local community. Our founding service was a safe place in the form of a Cafe where people could meet and take up peer support. However, over the years we have recognised that we are working with a wide range of needs that have an impact on an individual's mental health and well-being, so we have developed and continue to develop a suite of services to respond to a wide range of needs. We focus on the individual not just the diagnosis, which encourages us to recognise that each person is different and has complex needs and so our response needs to be multi-layered.

Job Type: Part-time

Salary: From £23,000.00 per year

Please email a Cover letter and CV to recruitment@capeproject.org.uk.

Safeguarding Lead Trustee

On Behalf of the Board of Trustees, I am delighted to introduce you to CAPE and thank you for your interest in playing an important role in the charity's future.
CAPE provides vital services to people with enduring mental health needs in the London Borough of Ealing and although we are only a small charity our impact is significant.
We are seeking to appoint two trustees who will work across the broad spectrum of issues that arise at board level but who have experience in safeguarding.
We look forward to receiving your application.

Catherine Taylor
Chair of the Trustees.

Individuals are sought who have a strong empathy with CAPE's mission. A world where adults experiencing complex and enduring mental ill health build their emotional resilience and can live a fulfilled life. In particular at this time we are seeking experience, insight and expertise in Safeguarding as core to our purpose is the safety of the people, staff and communities we work with.
The Board of Trustees are jointly responsible for the overall governance and strategic direction of the charity, its financial health, the probity of its activities and developing the organisations, aims and objectives in accordance with its governing document, legal and regulatory guidelines.

Please send cover letter with CV to tracey@capeproject.org.uk
Should you wish to discuss this position please contact
Tracey Harrington on 020 8896 2552

Job Description